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APCO News & Publications Events Join Login Training Training The APCO Institute provides a diverse selection of affordable training options, certifications and resources for public safety communications professionals at all levels. Courses APCO Training Catalog Ways to Learn Bring APCO Training to Your Agency State-Approved Courses Recertification Leadership Programs Registered Public-Safety Leader (RPL) Program Certified Public-Safety Executive Program EMD Program Continuing Dispatch Education (CDE) CDE Articles & Tests Illuminations CDE Program Webinars Instructors Adjunct Instructors Agency Instructors Instructor Resources Events Scholarships Manage Training Records Contact the Institute Services Services Developed by public safety experts, APCO’s services support the needs of emergency communications professionals in the demanding roles they serve. Standards Find Standards Standards Review & Comment Assist With Standards Development IntelliComm® Guidecards Radio Frequency Management Licensing License Management Frequency Coordination Engineering Interoperability Channels Interference Reporting Microwave Radio Systems Local Frequency Advisors Contact AFC Consulting Consulting & Operational Review Diversity, Inclusion, Civility and Equity in the ECC Agency Training Program Certification Staffing & Retention Project RETAINS Staffing Shortage Resources Career Center Buyer’s Guide Technology Technology APCO keeps you up to date on the latest developments in emergency communications. Next Generation 9-1-1 APCO’s Definitive Guide to Next Generation 9-1-1 Project 43: Broadband Implications for the PSAP Text-to-911 Video Relay Service VoIP and SIP Trunking Cybersecurity More Cybersecurity Resources Cybersecurity Videos Interoperability ASAP to PSAP Project 25 Interoperability Resources Interoperability Standards Interoperability Channels Telematics Spectrum 700/800 MHz Regional Planning Committee Webinars & Articles Advocacy Advocacy The government relations team advocates on your behalf addressing the issues that are important to you and keeps you informed on the latest developments. Public Filings Take Action Issues 4.9 GHz 6 GHz 9-1-1 9-1-1 Location Accuracy FirstNet IP Transition Mobile Apps SOC Revision Leadership in Policy Awards Dinner TabletopX Blog APCO Partners Community Community APCO’s community is a network of public safety professionals who share ideas and solutions to improve their professional and personal lives. About APCO Contact APCO APCO Leadership Governance Past Presidents Projects History Annual Report Public Safety Foundation of America Directory Chapters & Chapter Presidents Chapter Officer Toolkit Committees Community Resource Library Committee Reports Health & Wellness Topics Public Education Tools Commercial Community Corporate Partner Program Commercial Opportunities Commercial Advisory Council Telecommunicator Emergency Response Taskforce (TERT) PSConnect Community Membership Membership You are a hero to your community, now is the time to join the community of heroes – the first of the first responders. Join APCO Public Safety Practitioner Membership Commercial Membership Student & Educator Membership Benefits Awards & Recognition Life Members Senior Members Emergency Communications Center Awards Technology Leadership Awards Awards of Distinction Walk of Heroes Teammates in Action PSC Magazine Scholarships APCO Apparel Store Donate Vote Empowering our members to Respond & Protect Since 1935 APCO International serves our members in emergency communications by providing complete expertise, professional development, technical assistance, advocacy and outreach. LEARN MOREBecome a member View our services 40,375 members LEARN MORE 4,000+ FCC license applications processed & submitted annually LEARN MORE 37,015 students trained in FY 2021 & 2022 LEARN MORE Upcoming Webinars on Staffing, In-Building Communications Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance Is Essential May 22, 2024 | 1:00 pm — 2:00 pm Worth 1 CDE. Free for APCO members Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders June 11, 2024 | 1:00 pm — 2:00 pm Worth 1 CDE. Free for APCO members See all webinars May/June 2024 PSC Magazine The latest edition of PSC magazine is out. Key articles include: The Telecommunicators Are Out There In and Out: Job hopping has lost its stigma in younger generations. Wisdom of the Staffing Summit PSC magazine, in either print or digital form, is a benefit of APCO membership . Read APCO 2024 Registration Is Open Registration is open! Join us in Orlando from August 4-7 for four days of educational sessions, committee meetings and special events, paired with two full days of exhibits. Conference program Professional development Register Standards Working Groups Seeking Members When APCO creates a new standard or revises an existing one, the working groups are the creative minds behind the standard. Groups include about 15 volunteers with training, operations or technical backgrounds who research and write a standard together. The following working groups are currently seeking members: Emergency Communications Common Disposition Codes For Data Exchange Minimum Operational Standards for the use of TTY/TDD or Similar Device in the ECC Core Competencies and Minimum Training Standards for Public Safety Communications Instructor Core Competencies and Minimum Training Standards for Public Safety Communications Quality Assurance Evaluators Minimum Technical Requirements for Remote Support to Emergency Communications Center Operations. Join a working groupI think the best part was just being around a huge group of folks in 9-1-1 that weren’t working. I have never had a chance to just sit and talk shop without being in my dispatch center. Annual Conference Attendee Keeping You Up to Date APCO is your source for public safety communications news that affects you, your job and your community. Read more Young Professional Spotlight: Shanice Scott, Guilford Metro 9-1-1 Shanice began her career as a dispatcher four years ago. She has also achieved the title of Certified Training Officer (CTO) and has been training new hires at GM 9-1-1 for the past year. May 2, 2024 Bridging the Digital Divide: Navigating the Challenges of Rural Broadband Deployment [SPONSORED CONTENT] In an era where connectivity is crucial for accessing information, services, and opportunities, the digital divide between urban and rural areas remains a significant barrier. May 1, 2024 APCO International Announces Patricia Giannini Henry as Chief of Events & Corporate Partnerships APCO International officially announced that Patricia Giannini Henry, formerly APCO’s Director of Events and Corporate Outreach, has been promoted to Chief of Events & Corporate Partnerships. May 1, 2024 Teammates-in-Action: Raionna Temple, Mackenzie Bunker, Metro Nashville Department of Emergency Communications This month’s Teammates in Action Awards go to two members of the Metro Nashville Department of Emergency Communications. April 25, 2024 APCO’s Steve Devine Talks Tech Trends in 9-1-1 Steve shared his thoughts on the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center (ECC) and the issues APCO is prioritizing to support telecommunicators. April 25, 2024 APCO Statement Concerning 9-1-1 Outages Interruptions to the public’s ability to reach 9-1-1 are a serious concern. As a practice, APCO does not comment on specific outages until we are confident that the causes are fully understood, but here’s what we know about outages in general. April 18, 2024 Thank You to Our Partners Corporate Partner Spotlight Motorola Solutions is a global leader in mission-critical communications and analytics, ushering in a new era in public safety and security. Our technology platforms...